Today, intelligent robot has been the “spokesperson”, more than the carrier of artificial intelligence. Hilton and IBM Watson conducted one test on the robot receptionist; Aloft Hotel under Starwood began using intelligent robot to deliver things for passengers; Crowne Plaza Hotel has also introduced the similar hotel service robot. Except for the reception, delivering things, weather broadcasting. The commercial humanoid robots can offer activities and promotions service for hotel.
The turnover rate in hotel industry is high, so as the training cost. Artificial intelligent going into hotel is an invertible trend. Not only the hotel service robot suppliers, but also the hotel managers and investors have realized this point. And now, there are more than 200 hotels that have introduced the artificial intelligent robot for hotel service.
“With the subversion and application of intelligent service robot and AI technology, hotel industry, as the representative area of high density service labor, will be the key area the service robot will go to.”, Xun Liang, the Secretary General of China Wisdom Hotel League, introduced.
Xun Liang told more, service robots which can be applied into hotels includes reception and guide robot, self check-in service robot, room emotional robot, autonomous delivery robot, autonomous robot security guards, vending robot, luggage fetching robot and restaurant service robot and others. Each robot owns the unique working capabilities finish their work.
Some time ago, Fliggy, the sub-rand of Alibaba Group announced it would create the artificial intelligent hotel in Hangzhou City. Till now, in some of the rooms of its High Xuan Spa Hotel have supported to control the curtain, light, TV and other devices by voice commands via the intelligent robot box “Tmall Elf One”. And passengers can call room service directly with the robot.
He Zhuangkong, the CKO of Shandong Travel Hotel Association, pointed out, “outdated ideological concept limited the AI application into hotels, and there are many hotels that have not noted the evolution of artificial intelligence. Though the investment into AI in hotels is high, the benefits to hotels are incalculable in the long term. And of course, artificial intelligence robots cannot overtake human services totally.”