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Rest assured! AI is talking your boring and tedious work

Many people don’t realize is that the robot has existed for a long time, but different from what they think. There are many types of robots, including the amazon mobile robot, or the shop assistant like Target and Lowe.

However, the deployment of the industrial robot is not the only robot that can promote the business development. There are also many other kinds of robot and many companies have introduced intelligent service robotics to increase the working efficiency of the white-collar.

From financial service to accounting, to IT, most of the staff has a series of work that needs to be performed manually and repetitively. The manual work inherent risks, these risks including overtime work causes unnecessary burden for employees, and the departure and job-hopping.

Companies are looking for new ways to gain the competitive advantages, increase customer and employee loyalty, and, more importantly, to let employees release from boring and tedious work. And also, many companies and staff have found the easiness, freedom and high efficiency with the help of the advanced AI robots.

In financial sector, it is very obvious that, in the next 20 years, the positions will have a 93% high chance of being automated. But many accountants fear that this will lead to their unemployment. However, the rising automation such as the robots is good news to financial sector. With the aid of RPA (Robotic Process Automation), service robots will take the place of manual repetitive tasks, reducing the burden of revenue recognition and other processes. This will finally make the finance team closer to the 80-to-20 rule, with 80% of the time used for analysis rather than manual work.

In order to make the company ahead in the competition, and make the employees to keep their roles engaged and excited, implementing the strategy of the correct RPA is critical to the success of the future business.

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Application of service robots will accelerate in China

MIIT, the Ministry of Industry and Information Technology of the People’s Republic of China, will make great breakthroughs in accelerating the AI core technologies and symbolic products in the next three years. Intelligent home service robot is the key. By 2020, intelligent home service robot like care robots for the elderly aims to achieve massive production, and medical rehabilitation assistant robot and the disabled robot aims to achieve sample production.

China is facing the problems of increasing labor cost and aging population; the market of the service robot industry is gradually opening, therefore the opportunity appears. In particular, with the improvement of the life quality of our Chinese citizens, the service robots will speed up the search for more application scenarios. The service robots can meet some social needs, such as patients’ recovery, and have potential markets in individuals, families, and public services.

China is expected to take the lead in the transition from followers to leaders in the service robot. The core strengths of China’s development of service robots include: compared with overseas competitors, the cost advantage of Chinese service robots is obvious thanks to its more and more mature and complete electronic industry chain. The demand for service robots in the Chinese market will continue to be booming, benefiting from consumption upgrades and labor shortages.

With the improvement of the core AI technologies and the continuous improvement of the industrial chain, the price of service robots will fall and they will go into thousands of families. According to the IFR forecast, the service robots during 2016-2019 will have a market size of $50 billion, which will is much greater than industrial robots. According to the report released by the China MIIT, the service robot market in China has entered a stage of rapid growth.

However, intelligent service robotics still have a large development space and need time to perfect the related hardware and software infrastructure and services of the industry chain, including sensors, voice and visual, intelligent chip, operating system, etc. Therefore, greater service and products will come into being and bring better consumer experience.

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Intelligent robots going to white-collar from blue-collar

With the development of artificial intelligence (AI) technology, intelligent robots are increasingly becoming part of daily life, from production workshop to museum, to hotels, to banks and so on, with the trend from “blue-collar” to “white-collar”. Intelligent robots seem to have been going into all aspects of human society, and the robot industry has become one of the focus of competition in the new round of industrial revolution, “China Made 2025” clearly states the robot as a key development area, the Ministry has approved the construction of the national robot innovation center.

According to the white paper data published by IDC — the Robot 3.0 New Ecosystem in the AI Era, the market of global commercial service robots will reach 17 billion dollars in the medical, retail, wholesale, public service and transportation sectors by 2020.

Behind the outbreak of the service robot industry is the combination of the government policies, capital assistance and the third rise of AI technology. While, the cores are the population aging and the continuous high human labor costs in recent years. Many enterprises face a serious problem: the increasing mobility of employees, and the increasing cost of year by year.

With the development of artificial intelligence, the intellectualization of intelligent service robotics is getting higher and higher. It has been accepted by more and more people. The application scope of service robots has been not only limited to blue-collar, now they are working as white collar personnel in the families, banks, shopping malls, scenic spots and more in the future.

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The Actual Robot Services to Retail at This Time

In a large shopping mall, especially the complex one, people are always unfamiliar with it but they need to find the right brand or product they need. Thus, customer receptionist is necessary. A problem is coming: repetitive work makes receptionist tired and bored so they may lose temper to customers.  Then, an intelligent service robot that never feels tired makes things different.

A robot’s powerful artificial intelligence brings a great number of services for welcome reception, route guidance, all-around inquiry assistant, smiling accompanying assistant and more.

The robot standing around the door of the shopping mall attracts potential customers to go into the mall. With facial recognition technology and smart sensors, Sanbot broadcasts pleasing welcoming lines, giving customers different experience and adding buying intention. This will add unexpected business sales and value to the shopping mall.

The mall managers can the retail service robots in each floor. These robots introduce customers to the commodity area by voice, or display the map on the screen to the customer guide. When customers want to know a brand, or looking for a product, they just feel free to inquiry the robot. It’s a more convenient way than manual services because human staffs are not always in good situations to serve customers 24/7.

When the mall held a large-scale promotional activity, the commercial service robots can also play an important role, such as the singing and dancing performance, talking comic dialogue with the site voice interaction, inviting them to participate in the lucky draw, somatosensory games to attract onlookers. This will popularize the mall or store and develop more potential customers.

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Real Estate Management, the sector intelligent robots are going to

When we look at the categories of the property management service robots, we first understand that it is not a unique service robot but a service robot group. A real estate enterprise requires a series of work like customer reception, cleaning and security patrolling, entrance and exit management, property management, equipment maintenance, administrative offices and other occupations to well manage their house property.

In accordance with the work real estate needs, the intelligent service robots for real estate like customer reception robots, security patrol robots, customer service robots, cleaning robots, property service robots, and more, are coming out. No matter how many kinds’ robots are needed, all these robots have to connect with its Cloud service platform, and then offer services.

These real estate management service robots can also connect each other with one “robot base”, which enables intelligent service robots to recognize each other’s identification, learn about their working condition and the command they are executing, and then collaborate with each other to complete all the jobs. That’s what Sanbot MPS solution can make it.

MPS (the Multi-functional Platform Service) is an innovative system or solution QIHAN Technology issued based on its Sanbot Elf robot. It is a centralized management system that enables user to remotely give order to the robots in different scenarios and monitor their fleet, bringing personalized communications and services to customers worldwide.

If user would like to perform a whole service via this system, three parts are required: the QIHAN Cloud service, Sanbot robot and the MPS. This system is first designed for commercial chain retail store and then QIHAN re-defined it to the whole chain business. The real estate is the proper scenario with MPS.

Customer reception: Generally, many of the robots are able to perform the customer reception job, without screen or irremovable. But a higher-level is different. A robot is of good shape, abundant emotions, specialized semantic understanding and responding, and more. Of course, the programmable autonomous robot can be customized properly to perform the working process for real estate.

Customer service: Different from the functions the robot used for customer reception, the artificial intelligent robot can solve deep-level actual problem for customers. The intelligent service robot is programmed with specialized service Q & A for this or that building property: like house type, size, direction, and quotation.

Room service: Robots can be taken to hotel room for personal service, and we call it room service robot; in a community, we can it a community service robot; in the office, we may call it office management robot, etc.

Security patrol: Actually these robots belong to the category of security robots, which in turn can extend a number of different forms of function products. In real estate management services and many other commercial and civil fields, a large number of security patrol robots are also being applied.

Of course, many other kinds of robots like telepresence robot, food/luggage delivery robot, intelligent healthcare robot, care robots for the elderly, pet care robot all will play a great role in real estate management.

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Come to see what robot will do to education

The developing technology makes it true that the out-of-reach robots come to our home and commercial service scenarios, like cleaning robot, preschool education robot, promotion robot, and so on. The robots are demonstrating the intelligent services in the future. Among these services, education is one of the core value robot creates.

According to the research and practice from experts, robotics education in school can be labeled into five categories:

Robot Subject Instruction (or RSI)

Robot Subject Instruction means that, education organizer treats robot as one science to make students to learn about the basic knowledge and skills of robotics science. The education goals are as below:

1)Knowledge: Learn about the basic knowledge includes robot software engineer, hardware structure, functions and applications, etc.

2)Skills: Students are able to design and edit robot program, install functional robots, maintain the robot and intelligent home appliances and program to control the robots.

3)Emotion: Organizer uses robots to cultivate students’ interest in artificial intelligence, and make them realize the intelligent robots’ contribution to the society.

The robotics becoming one science has great challenges to teachers, education equipment, square, costs and experience in middle and primary schools.

Robot-Assisted Instruction (RAI)

Robot assisted instruction mean teachers use intelligent robots as the main education media and tools to teach classes. It can be called Robot-Assisted Learning (RAL), Robot-Assisted Training (RAT), Robot-Based Education (RBE). Compared to robotics science, the programmable robots for education is not the main role in education, but an education tool like assistant, learning companion, environment or intelligent education equipment, more advanced than general education tools in school.

Robot-Managed Instruction (RMI)

Robot-Managed Instruction refers to robot planning, organizing, coordinating, directing and controlling functions in classroom teaching, educational affairs, finance, personnel affairs, equipment and other teaching management activities. Robot management performs robot automation and intelligence from the organizing mode, organizing efficiency, etc.

Robot-Represented Routine (RRR)

Robot-Represented Routine means the intelligent service robot has partial human intelligence and functions, helping teachers perform some repetitive teaching work, like borrowing a book, and writing notes, etc., to advance the learning efficiency and quality.

Robot-Directed Instruction (RDI)

Robot-Directed Instruction is the robot’s highest level application in education. More than an assistant, intelligent robot plays the main role in education organization, practice and management. In this way, robot will be our learning object, which is not far from us.

If robots would like to open the door of education, they must activate the users with its actual functions. Intelligent educational robots have become the inevitable trend of future and they are becoming the powerful assistant to the future of children.

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QIHAN’s speech at CITIC SECURITIES Capital Markets Annual Meeting 2018

QIHAN technology is the first enterprise that output 100,000 sets robot in the middle and large-scale service robot industry. Established in 2006, QIHAN began to perform independent research and development in 2009, and started the transformation to intelligent service robot in 2013. Employing over 800 staff and 160 of them were R & D engineers, the company has more than 200 patents and most of them are invention patents. In 2016, QIHAN had revenue of RMB 660 million and a net profit of about 150 million. And QIHAN was awarded one of the top ten service robots brands in China.

QIHAN is running three Sanbot robots now: Sanbot Elf, Sanbot Nano and Sanbot Max. Sanbot Elf is of 90CM height, 19KG net weight and can run 11 hours per charge. The system is ROS developed based on Android. Sanbot Nano is the Amazon Alexa powered service robot specially designed for home use. Cute and functional, the Sanbot Nano is the super companion for family members. Sanbot Max is the 1.45 meters tall, 100KG heavy. This advanced humanoid robot can work for 18 hours and stand by for 50 hours. It is powered with multiple systems, Android, Linux, ROS, TROS and peripherals can access to Sanbot Max thanks to its numerous USB and HDMI interfaces.

QIHAN owns a great number of innovations at voice processing, robot vision, object avoidance, walking technology, four-dimensional positioning navigation and more in artificial intelligence robotics: 1), in voice processing, QIHAN is the first company adopting multi-microphone localization and noise cancellation during hardware implementing motion, as well as beam localization in the whole industry. The company also designed a set of semantics to support the semantic customization in many scenes. 2) In robot visual, QIHAN is the only enterprise handling basic IPS algorithm based on FPGA. 3) In object avoidance, QIHAN adopted 3D in-depth camera to realize the object avoidance initially, then integrated ultrasonic, IR and TOF technologies to assist. 4) QIHAN occupied numerous patents in walking technology. For example, QIHAN makes the robot wheels walk more stable and less noisy by improving the Mecanum wheel and omnidirectional wheel. 5) QIHAN also leads in the industry in four-dimensional positioning navigation technology. Sanbot’s 3D positioning navigation is combined with multiple 3D cameras, instead of rotating laser radar. So Sanbot robot has more accuracy, speed, larger size map and less motion loss. 6) Motor is key to intelligent mobile robot. QIHAN adopts brushless motor and developed micro worm DC brushless motor and Mecanum wheel style outer hub motor, which have powerful torque force, low heat and self-locking function, and can work for 24 hours.

QIHAN build the Sanbot APP market and agent system via its own IoT platform QIHAN Cloud. All the robots’ remote upgrading, data collections are realized via QIHAN Cloud and it targets to three kinds of clients: 1) C-Customers: QIHAN offer PC and mobile Q-Link for interactions; 2) Solution developers and integrators: QIHAN offers the open API platform and SDK files to make clients create the customized APP market. 3) B-Clients/Agents: Clients can manage and monitor the condition of all the robots. Finally, QIHAN build a set of C-Customers, developers and integrators and B-Clients system.

QIHAN’s business model is Sanbot + Various Industries. QIHAN offers hardware, software, mobile APP and Cloud service, and cooperate with developers and integrators to customize a series of solutions. 1) For bank, QIHAN programs financial query to Sanbot robot to make it the professional robot consultant. 2) For education, the intelligent Sanbot is able to monitor the condition of the kids or students, and has good interactions. 3) For commercial chain, the advanced retail service robots have been working in a great number of beauty parlors and shopping malls. 4) For customs. Sanbot Elf has been in use in China’s customs for more than one year, and keeps the further upgrading and Sanbot Max intelligent robot is also been introduced now. 5) For court, courts in Beijing and Shenzhen also introduce Sanbot Max intelligent robot.

“Creation for Intelligent Life”, QIHAN is devoted to improving product quality and creating ground-breaking products for the customer. Using the interconnection of thing to thing, thing to human, and human to human, QIHAN providing products and services where everyone is a winner.