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The Actual Robot Services to Retail at This Time

In a large shopping mall, especially the complex one, people are always unfamiliar with it but they need to find the right brand or product they need. Thus, customer receptionist is necessary. A problem is coming: repetitive work makes receptionist tired and bored so they may lose temper to customers.  Then, an intelligent service robot that never feels tired makes things different.

A robot’s powerful artificial intelligence brings a great number of services for welcome reception, route guidance, all-around inquiry assistant, smiling accompanying assistant and more.

The robot standing around the door of the shopping mall attracts potential customers to go into the mall. With facial recognition technology and smart sensors, Sanbot broadcasts pleasing welcoming lines, giving customers different experience and adding buying intention. This will add unexpected business sales and value to the shopping mall.

The mall managers can the retail service robots in each floor. These robots introduce customers to the commodity area by voice, or display the map on the screen to the customer guide. When customers want to know a brand, or looking for a product, they just feel free to inquiry the robot. It’s a more convenient way than manual services because human staffs are not always in good situations to serve customers 24/7.

When the mall held a large-scale promotional activity, the commercial service robots can also play an important role, such as the singing and dancing performance, talking comic dialogue with the site voice interaction, inviting them to participate in the lucky draw, somatosensory games to attract onlookers. This will popularize the mall or store and develop more potential customers.

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Real Estate Management, the sector intelligent robots are going to

When we look at the categories of the property management service robots, we first understand that it is not a unique service robot but a service robot group. A real estate enterprise requires a series of work like customer reception, cleaning and security patrolling, entrance and exit management, property management, equipment maintenance, administrative offices and other occupations to well manage their house property.

In accordance with the work real estate needs, the intelligent service robots for real estate like customer reception robots, security patrol robots, customer service robots, cleaning robots, property service robots, and more, are coming out. No matter how many kinds’ robots are needed, all these robots have to connect with its Cloud service platform, and then offer services.

These real estate management service robots can also connect each other with one “robot base”, which enables intelligent service robots to recognize each other’s identification, learn about their working condition and the command they are executing, and then collaborate with each other to complete all the jobs. That’s what Sanbot MPS solution can make it.

MPS (the Multi-functional Platform Service) is an innovative system or solution QIHAN Technology issued based on its Sanbot Elf robot. It is a centralized management system that enables user to remotely give order to the robots in different scenarios and monitor their fleet, bringing personalized communications and services to customers worldwide.

If user would like to perform a whole service via this system, three parts are required: the QIHAN Cloud service, Sanbot robot and the MPS. This system is first designed for commercial chain retail store and then QIHAN re-defined it to the whole chain business. The real estate is the proper scenario with MPS.

Customer reception: Generally, many of the robots are able to perform the customer reception job, without screen or irremovable. But a higher-level is different. A robot is of good shape, abundant emotions, specialized semantic understanding and responding, and more. Of course, the programmable autonomous robot can be customized properly to perform the working process for real estate.

Customer service: Different from the functions the robot used for customer reception, the artificial intelligent robot can solve deep-level actual problem for customers. The intelligent service robot is programmed with specialized service Q & A for this or that building property: like house type, size, direction, and quotation.

Room service: Robots can be taken to hotel room for personal service, and we call it room service robot; in a community, we can it a community service robot; in the office, we may call it office management robot, etc.

Security patrol: Actually these robots belong to the category of security robots, which in turn can extend a number of different forms of function products. In real estate management services and many other commercial and civil fields, a large number of security patrol robots are also being applied.

Of course, many other kinds of robots like telepresence robot, food/luggage delivery robot, intelligent healthcare robot, care robots for the elderly, pet care robot all will play a great role in real estate management.

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Come to see what robot will do to education

The developing technology makes it true that the out-of-reach robots come to our home and commercial service scenarios, like cleaning robot, preschool education robot, promotion robot, and so on. The robots are demonstrating the intelligent services in the future. Among these services, education is one of the core value robot creates.

According to the research and practice from experts, robotics education in school can be labeled into five categories:

Robot Subject Instruction (or RSI)

Robot Subject Instruction means that, education organizer treats robot as one science to make students to learn about the basic knowledge and skills of robotics science. The education goals are as below:

1)Knowledge: Learn about the basic knowledge includes robot software engineer, hardware structure, functions and applications, etc.

2)Skills: Students are able to design and edit robot program, install functional robots, maintain the robot and intelligent home appliances and program to control the robots.

3)Emotion: Organizer uses robots to cultivate students’ interest in artificial intelligence, and make them realize the intelligent robots’ contribution to the society.

The robotics becoming one science has great challenges to teachers, education equipment, square, costs and experience in middle and primary schools.

Robot-Assisted Instruction (RAI)

Robot assisted instruction mean teachers use intelligent robots as the main education media and tools to teach classes. It can be called Robot-Assisted Learning (RAL), Robot-Assisted Training (RAT), Robot-Based Education (RBE). Compared to robotics science, the programmable robots for education is not the main role in education, but an education tool like assistant, learning companion, environment or intelligent education equipment, more advanced than general education tools in school.

Robot-Managed Instruction (RMI)

Robot-Managed Instruction refers to robot planning, organizing, coordinating, directing and controlling functions in classroom teaching, educational affairs, finance, personnel affairs, equipment and other teaching management activities. Robot management performs robot automation and intelligence from the organizing mode, organizing efficiency, etc.

Robot-Represented Routine (RRR)

Robot-Represented Routine means the intelligent service robot has partial human intelligence and functions, helping teachers perform some repetitive teaching work, like borrowing a book, and writing notes, etc., to advance the learning efficiency and quality.

Robot-Directed Instruction (RDI)

Robot-Directed Instruction is the robot’s highest level application in education. More than an assistant, intelligent robot plays the main role in education organization, practice and management. In this way, robot will be our learning object, which is not far from us.

If robots would like to open the door of education, they must activate the users with its actual functions. Intelligent educational robots have become the inevitable trend of future and they are becoming the powerful assistant to the future of children.

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QIHAN’s speech at CITIC SECURITIES Capital Markets Annual Meeting 2018

QIHAN technology is the first enterprise that output 100,000 sets robot in the middle and large-scale service robot industry. Established in 2006, QIHAN began to perform independent research and development in 2009, and started the transformation to intelligent service robot in 2013. Employing over 800 staff and 160 of them were R & D engineers, the company has more than 200 patents and most of them are invention patents. In 2016, QIHAN had revenue of RMB 660 million and a net profit of about 150 million. And QIHAN was awarded one of the top ten service robots brands in China.

QIHAN is running three Sanbot robots now: Sanbot Elf, Sanbot Nano and Sanbot Max. Sanbot Elf is of 90CM height, 19KG net weight and can run 11 hours per charge. The system is ROS developed based on Android. Sanbot Nano is the Amazon Alexa powered service robot specially designed for home use. Cute and functional, the Sanbot Nano is the super companion for family members. Sanbot Max is the 1.45 meters tall, 100KG heavy. This advanced humanoid robot can work for 18 hours and stand by for 50 hours. It is powered with multiple systems, Android, Linux, ROS, TROS and peripherals can access to Sanbot Max thanks to its numerous USB and HDMI interfaces.

QIHAN owns a great number of innovations at voice processing, robot vision, object avoidance, walking technology, four-dimensional positioning navigation and more in artificial intelligence robotics: 1), in voice processing, QIHAN is the first company adopting multi-microphone localization and noise cancellation during hardware implementing motion, as well as beam localization in the whole industry. The company also designed a set of semantics to support the semantic customization in many scenes. 2) In robot visual, QIHAN is the only enterprise handling basic IPS algorithm based on FPGA. 3) In object avoidance, QIHAN adopted 3D in-depth camera to realize the object avoidance initially, then integrated ultrasonic, IR and TOF technologies to assist. 4) QIHAN occupied numerous patents in walking technology. For example, QIHAN makes the robot wheels walk more stable and less noisy by improving the Mecanum wheel and omnidirectional wheel. 5) QIHAN also leads in the industry in four-dimensional positioning navigation technology. Sanbot’s 3D positioning navigation is combined with multiple 3D cameras, instead of rotating laser radar. So Sanbot robot has more accuracy, speed, larger size map and less motion loss. 6) Motor is key to intelligent mobile robot. QIHAN adopts brushless motor and developed micro worm DC brushless motor and Mecanum wheel style outer hub motor, which have powerful torque force, low heat and self-locking function, and can work for 24 hours.

QIHAN build the Sanbot APP market and agent system via its own IoT platform QIHAN Cloud. All the robots’ remote upgrading, data collections are realized via QIHAN Cloud and it targets to three kinds of clients: 1) C-Customers: QIHAN offer PC and mobile Q-Link for interactions; 2) Solution developers and integrators: QIHAN offers the open API platform and SDK files to make clients create the customized APP market. 3) B-Clients/Agents: Clients can manage and monitor the condition of all the robots. Finally, QIHAN build a set of C-Customers, developers and integrators and B-Clients system.

QIHAN’s business model is Sanbot + Various Industries. QIHAN offers hardware, software, mobile APP and Cloud service, and cooperate with developers and integrators to customize a series of solutions. 1) For bank, QIHAN programs financial query to Sanbot robot to make it the professional robot consultant. 2) For education, the intelligent Sanbot is able to monitor the condition of the kids or students, and has good interactions. 3) For commercial chain, the advanced retail service robots have been working in a great number of beauty parlors and shopping malls. 4) For customs. Sanbot Elf has been in use in China’s customs for more than one year, and keeps the further upgrading and Sanbot Max intelligent robot is also been introduced now. 5) For court, courts in Beijing and Shenzhen also introduce Sanbot Max intelligent robot.

“Creation for Intelligent Life”, QIHAN is devoted to improving product quality and creating ground-breaking products for the customer. Using the interconnection of thing to thing, thing to human, and human to human, QIHAN providing products and services where everyone is a winner.

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A safety net to stop unemployment caused by robots

More and more jobs are taken over by the cheaper and more efficient advanced AI robot, which never feels tired and boring. Some people want it because they don’t have to serve customers repetitively and boringly; while, some fears.

People in the present era are wishing to work shorter hours, or less repetitively and have more time for family, friends and fun. The struggle to reduce the working day spans several generations. Till now, countries now have laws limiting the official working week for most jobs to around 40 hours.

Over the past numerous decades, development in electronics and computing have revolutionized the working world, creating new jobs and industries. However, cheaper and more efficient artificial intelligent robots that work longer hours and don’t require holidays, sick pay or pensions are coming to people’s work and daily lives.

Continuous developments in AI technology and robotics are expected to lead to further job losses in future.  Accountancy firm PwC predict that in the UK up to 30 percent (10 million) existing, AI robot will perform most of low-skilled and manual jobs within the next 15 years.  Some job losses could be offset as new industries develop on the back of the growth in robotics and AI. However, there are concerns that workers lacking the necessary skills, which programmable autonomous robots will not finish it within a few decades, to prosper in the coming years could be left behind in this 21st century industrial revolution, leading to greater income inequality.

Introducing a universal basic income for all citizens, to create a safety net for those whose jobs end up being done by robots, has been touted as a solution. Billionaires Richard Branson, Elon Musk and Mark Zuckerberg have spoken in favor of this initiative. Branson comments: “Basic income is going to be all the more important. If a lot more wealth is created by AI, the least that the country should be able to do is that a lot of that wealth that is created by AI goes back into making sure that everybody has a safety net.” What is your idea?

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Intelligent robots booming into a series of industries

Intelligent robots are moving into the service industries, working collaboratively with people and with each other in retail, hospitality, healthcare, the public service and more. In Munich, from 19 to 22 June, 2018, automatica will show why the automation industry’s exiting developments in service robotics, how these AI robots are seeing strong growth and are even emerging within some unexpected areas.

“Service robots have emerged from academic seclusion and the result is a host of market-ready products and solutions for end users to explore, with the promise of tangible and compelling benefits to positively impact on business,” the senior executive from Omron Electronics GmbH stated. Europe is super in this field, owning high opportunity for investment but also the need to ensure systems’ interoperability and effectiveness.

In 2016, the number of professional intelligent service robot sold grew by 24%, according to the IFR. Strong growth opens the door to the development of a host of enabling technologies, including software solutions, the current goal of the EU-funded RobMoSys project. It also throws into sharp focus the need for effective human-robot interaction, particularly as service robots for personal and domestic use gain popularity.

The dedicated service robotics area at automatica 2018 will present the very latest developments within the professional sphere. From commercial service robot for hospitality—increasingly adopted by retailers and museums as information-providers—to the robotics shaping digitally stitched-together supply chains and distribution centres, the exhibition will showcase the most up-to-date automation for the service industries of the very near future.

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Finance industry to be upgraded and evoluted by AI

It is an inevitable trend that innovation technology, such as robotic process automation (RPA) and, cognitive computing will have great impact on our businesses in a few years, and will undoubtedly transform the workforce of the future across the financial industry.  Today, RPA is at the forefront of human-computer technology and promises to provide these intelligent services in the financial industry.

From Wikipedia, Robotic process automation (or RPA) is an emerging form of clerical process automation technology based on the notion of software robots or artificial intelligence (AI) workers. Overtime, artificial intelligent robots are able to perform a great number of repetitive operational functions 24 hours a day, seven days a week.  Recent reports have highlighted that RPA will result in more productive relationship between people and machines through deeper analytics and recommendation engines, strengthening client services and product needs.

Last month, CIO Advisor issued the great-performance companies in Asia – Top 10 APAC Robotic Process Automation Companies 2017, which are at the front of the robot industry in terms of innovation and service expertise. Automation Anywhere, Blue Prism, Kofax, Sanbot robot and other enterprises won the glorious prizes.

Looking back: when the internet was created there was no way to predict some of the impact to Financial Services and other industries that we take for granted today.  Everyone witnesses the impact of Internet to Financial Services. “speech is expected to replace touch-typing for input…” recently said Ruhi Sarikaya, director of Amazon Alexa.   For Financial institutions the key is to embrace the next wave of robotics technology to drive business outcomes and, to use these tools to automate a wide range of activity.

With robotics, automation of recurring functions is possible at the front office and back office, freeing people to focus and work on high value tasks that are more complex.  These functions are achieved through software bots that interface in the same ways humans do with the same sets of applications.  Applying AI and advanced AI robots to front-office client interactions.

Financial services institutions aims to utilize RPA need to think differently. One of the great advantages of RPA is the speed and relatively low cost of implementation. Financial Institutions that are able to adjust their organization and culture to take in intelligent automation as collaborators, rather than “people replacements”, could achieve significant success.