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Intelligent robots booming into a series of industries

Intelligent robots are moving into the service industries, working collaboratively with people and with each other in retail, hospitality, healthcare, the public service and more. In Munich, from 19 to 22 June, 2018, automatica will show why the automation industry’s exiting developments in service robotics, how these AI robots are seeing strong growth and are even emerging within some unexpected areas.

“Service robots have emerged from academic seclusion and the result is a host of market-ready products and solutions for end users to explore, with the promise of tangible and compelling benefits to positively impact on business,” the senior executive from Omron Electronics GmbH stated. Europe is super in this field, owning high opportunity for investment but also the need to ensure systems’ interoperability and effectiveness.

In 2016, the number of professional intelligent service robot sold grew by 24%, according to the IFR. Strong growth opens the door to the development of a host of enabling technologies, including software solutions, the current goal of the EU-funded RobMoSys project. It also throws into sharp focus the need for effective human-robot interaction, particularly as service robots for personal and domestic use gain popularity.

The dedicated service robotics area at automatica 2018 will present the very latest developments within the professional sphere. From commercial service robot for hospitality—increasingly adopted by retailers and museums as information-providers—to the robotics shaping digitally stitched-together supply chains and distribution centres, the exhibition will showcase the most up-to-date automation for the service industries of the very near future.

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Finance industry to be upgraded and evoluted by AI

It is an inevitable trend that innovation technology, such as robotic process automation (RPA) and, cognitive computing will have great impact on our businesses in a few years, and will undoubtedly transform the workforce of the future across the financial industry.  Today, RPA is at the forefront of human-computer technology and promises to provide these intelligent services in the financial industry.

From Wikipedia, Robotic process automation (or RPA) is an emerging form of clerical process automation technology based on the notion of software robots or artificial intelligence (AI) workers. Overtime, artificial intelligent robots are able to perform a great number of repetitive operational functions 24 hours a day, seven days a week.  Recent reports have highlighted that RPA will result in more productive relationship between people and machines through deeper analytics and recommendation engines, strengthening client services and product needs.

Last month, CIO Advisor issued the great-performance companies in Asia – Top 10 APAC Robotic Process Automation Companies 2017, which are at the front of the robot industry in terms of innovation and service expertise. Automation Anywhere, Blue Prism, Kofax, Sanbot robot and other enterprises won the glorious prizes.

Looking back: when the internet was created there was no way to predict some of the impact to Financial Services and other industries that we take for granted today.  Everyone witnesses the impact of Internet to Financial Services. “speech is expected to replace touch-typing for input…” recently said Ruhi Sarikaya, director of Amazon Alexa.   For Financial institutions the key is to embrace the next wave of robotics technology to drive business outcomes and, to use these tools to automate a wide range of activity.

With robotics, automation of recurring functions is possible at the front office and back office, freeing people to focus and work on high value tasks that are more complex.  These functions are achieved through software bots that interface in the same ways humans do with the same sets of applications.  Applying AI and advanced AI robots to front-office client interactions.

Financial services institutions aims to utilize RPA need to think differently. One of the great advantages of RPA is the speed and relatively low cost of implementation. Financial Institutions that are able to adjust their organization and culture to take in intelligent automation as collaborators, rather than “people replacements”, could achieve significant success.

Posted in intelligent educational robots

Let’s talk about the categories of intelligent robots

What’s in your mind when talking about consumer robots? Biped robot, wheeled robot or humanoid robot? Japanese media Robotstart issued one authoritative robot category map and divide the robots into several categories: communication robots, desktop robots, tel-communication robots, intelligent educational robots, home function robots, and entertainment robots.

In the first half of 2017, the map was updated and they make the loudspeaker like Echo unique and put it into one new category: AI Voice Assistant/Smart Speaker.

The new category seems frustrated, but necessary. According to the IFR statistics, the home service robot does not include intelligent loudspeaker. The sales volume of unique Echo loudspeaker reached 5.2 million, and its order of magnitude is much different from other intelligent robots.

There is no accurate category of the intelligent service robots in the world. So what’s their root value indeed? To answer this question, we have to study the user side, instead of supply side.

Let us not think about the concept of robot, but the demands of users. Three categories are fine: tool, entertainment and education. What I’d like to stress is that accompanying is not the first level demand. The home robot that is claimed to accompany is for entertainment and education actually.

If we think in users’ shoes, robots come out thanks to the evolution and upgrading of general things, not come in a sudden moment.

People are always thinking the robots are something in science fiction, but actually, no. Regarding consumer robots, let’s track the root value of its three categories: cleaning robot, personal assistant robot and programmable robots for education.

Cleaning robot: The earliest cleaning robot can be tracked back to 1996. After the “consumer robot” is hot, the cleaning machine is called cleaning robot openly.

Personal assistant robot: In 2015, represented by Amazon Echo, the intelligent voice devices come out. Generally, it is called robot, but actually, it is voice assistant device. The authoritative category is called Virtual Digital Assistant (VDA) market. As is predicted, the market of VDA will reach USD12 billion.

Entertainment & Education Robot: this kind is entertainment and education robot and each can be tracked to traditional toy and teaching devices. At this era, intelligent toys, steam teaching devices products came out and the two markets are overlapped partially.

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How does intelligent robot perform its role in retail?

At this era, many businessmen think of Robotic Process Automation (RPA) robots when they want to improve the customer experience. RPA is used in repetitive processes, such as automating a database. This system is often called intelligent service robot, but RPA is no more than a software that constantly performs the same tasks. RPA is not a real robot, but in retail it is already used on various fronts.

Logistics in department stores: Since last year, logistics robots play a role in the Target Distribution Center in California. Robots can stack and move independent products in the warehouse and remember where products are stored.

Hudson’s Bay in Ontario uses the Perfect Pick system. The system is as high as their department store and is 16 footways wide. It can handle over a million items and any product request can be delivered within 30 seconds with small robots bringing the articles to the staff.

Product selection in the store: When you want to offer more products to customers than there is storage space. The Best Buy store in Manhattan, for example, has a robot selection system. Customers choose one of 15,000 products on a screen. These are then delivered to the customer through a giant machine.

Customer greetings: The famous Sanbot robot, designed by QIHAN Technology, has been created to meet customer growth, answer customer questions and even as a companion for elderly and patient people in nursing homes and hospitals. QIHAN showed all the strength of in the past two years. QIHAN has opened three experience stores to advanced customer experience and enhance customer stickness.

Guiding customers: Lowe’s chain continues to innovate: they are currently testing a robot called Lowebot. It greets customers on entry and if the customer requests a specific product, it can bring the customer to the right place and provide information about the product.

The use of robots in retail seems like future music, but is already reality. Store stock on store displays is a good example. Fashion stores have tools like RFID, but in supermarkets, for example, it is more difficult to add cans or bottles to robots. Retailers, such as Target, test robots that check the paths, check inventory, and direct employees to supplement the missing inventory.

Almost all of the innovative AI robotics has a direct impact on the customer experience. Whether it’s faster delivery or helping the customer find the right product, the robot can work independently even if no employee is available in the store. These initiatives change the experience in retail. Although many of these ideas and experiments are still on the shelf, robots are coming to you soon.

Posted in artificial intelligence robot

Robots in hospitality are winning more travelers’ acceptances

No matter its successes or identified efficiency, the emergence of robotics in hospitality is uniquely different to its application in any other industry for one reason: customer service demands social interaction.

The robots that have already been working in hotels show that the technology exists, but whether it is a successful robot or not depends much on the travelers or guests’ perception and acceptance. Some customers might prefer to be served by human, while some are enjoying robot services and consider robot service is full of high technology and more amazing.

Travelzoo’s 2016 report on consumer acceptance has provided the much-needed research that could anticipate consumer reactions to robotics in hospitality.

In the report, China ranked as the most accepting of artificial intelligence robot serving in hotels, while two thirds of Japanese travellers said they would prefer a robot hotel receptionist to look like a machine. Overall, the general acceptance of robots in hotels was surprisingly positive; almost three quarters of consumers believe robots could improve customer services.

Unlike robotics in other industries, the most fundamental part of achieving success in hospitality will come from developing reliable relationships between consumers and the commercial humanoid robots. Good quality human-robot interaction will determine how far robotics can be consolidated into everyday hotel operations.

Professor Galen Collins from the School of Hotel and Restaurant Management at Northern Arizona University explained that the social interaction aspect has a big impact on consumer acceptance, “especially for high-level tasks where extensive communication is required, such as the handling of complaints (awareness of its mistakes and expression of regret) and identification of appropriate remedies”. He added: “Guests must trust the hotel robots.”

It has been predicted that in the marketplace of 2025, technology such as service-providing humanoid service robots will be melded into numerous service experiences. According to Collins, for robots to perform well and merge into hospitality, “social interactions will require further development in robotic design and artificial intelligence”.

Hotels such as Henn-na Hotel prove that social agents who engage in social interactions do not have to be human, but can in fact be technologically generated. However, the technological advancement in social interaction is still imperative. Once consumers can get the experience of social gratification, trust and some level of empathy from customer service robots, the hospitality industry may just be transformed.

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About GFTC 2017, Sanbot robot has something to say

The GFTC, or called Global Future Technology Conference, was held grandly during Nov 1st to 2nd. This event gathered leading innovative financial industry elites, accurately raised the topics of developing direction and trend of technology innovation and practice, Internet connecting to traditional industries and AI industry, etc. Sanbot Elf humanoid robot, the leading artificial intelligence robot in China and even the world, offered supports at the scene.

Theme: Findings·The Next Decode

Time: Nov 1st – 2nd, 2017

Participators: 500+ industry elites, 5000+ expert audience, 200+ well-known media, 3000+ products;

7 sub-forums: Future Travel, Artificial Intelligence, New Retail, Future Cultural Technology, Future Real Estate, Future Enterprise Services, Future Marketing Innovation

Purpose: Visualizing the future, mastering the future developing trend and exploring the future hi-tech lives.

May scenarios need participators to check in and check out, class, training, parties, and of course for this GFTC big event. No matter via facial recognition or scanning the QR code through its HD screen, participators were not allowed in without this Sanbot robot’ “permission”.

If some enterprises or professionals have high interest in participating in the next event or other cooperation with the organizers, do not write into paper book. Via its facial recognition and the matched Qihan Cloud service, the intelligent service robot can “remember” their identity information and contact detail in the “Cloud brain” and never loses it.

Only the human host with high interactivity may be not attractive to the audience, right? But Sanbot robotis. Voice recognition and fast response to the question, flexibly and humorously, Sanbot performed all attractively.

China is stronger and more foreigners are coming to China to learn and do business. What if for a new-language foreigner when no one masters this new language? Let Sanbot do it. Powered by IBM Watson and Nuance, Sanbot masters near 30 languages and be qualified in interaction and interpretation.

The product vice president of ZTE Corporation Gao Wenjun, the vice president of Xiaopeng Motor Gu Junli and CEO of the GFTC organizer – Iimedia Zhang Yi each gave a speech at the conference. But all of them made the artificial intelligence as one of their hot topics. Artificial intelligence is considered as the inevitable trend with the development and innovation of technologies. Some experts said, “We are the first generation who lives together with artificial intelligence.”

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Why Sanbot Nano is the idea companion for your house?

An imaginative people only thought possible if you were in Star Wars, The Jetsons, or Tony Stark renovated your house. Now, these types of homes are starting to take form.

AI companies are creating every kind of smart device and using IoT to lay the foundation for a smart home. Companies like Google, Apple, and Amazon have very sophisticated AI’s (Siri, Alexa, etc.). But what is the one missing element from a home with AI and smart home devices? A robot!

Every home from the future has a robot, and with the release of QIHAN Technology’s Sanbot Nano robot, you can now complete your smart home project by owning your very own smart home robot with Amazon Alexa Voice Service! Sanbot Nano is not just an intelligent humanoid robot to complete your smart home set, this robot will truly revolutionize the home and will make you wonder how you could not live without this robot.

Connecting all of your IoT devices: All of these smart devices are great, and they are very convenient, but there is one problem — each one has their own App. Your speakers, refrigerator, lights, and so on, all have their own apps. Always having to locate a particular App to control the device can become tedious. Let Sanbot Nano, the new designed APP controlled robot take that frustration away from you.

Sanbot Nano comes with all of Amazon Alexa skills, plus an abundance of other robotic features specific to Sanbot Nano. Sanbot Nano can connect to all of your smart home devices and using the Sanbot mobile App, Q-Link, you can control all of your smart home devices with one App through Sanbot Nano. What a super practical!

Remote control: Sanbot Nano has excellent voice recognition software, which allows you to control Sanbot with only your voice. What happens if you are out of Sanbot’s range? Not to worry. Let Sanbot’s mobile APP Q-Link do it. Q-Link allows you to connect with your Sanbot robot and control it from wherever you are. You can control Sanbot’s apps, movements, input text to speech, and even have smart voice control. Just speak into the app a command, and Sanbot will obey. Q-Link will also let you see what Sanbot sees in real-time.

Remote Surveillance: It is tricky to remotely control Sanbot from anywhere if you cannot see where Sanbot is going. Not to worry. Using Q-Link, you can see what Sanot Nano sees through its HD camera in real-time. This is extremely helpful. What you need to do is take out your phone, open the Q-Link App, connect with your this advanced AI robot, and now you can move Sanbot to the kitchen and see if your stove is on or off. Simple and convenient, that is what Sanbot Nano is here for.

Sanbot Nano may be small in size, but the number of its capabilities is huge. These are just some of features Sanbot Nano has, and a few of the tasks it can complete. To find out more about Sanbot Nano, visit: